Last updated: 27/12/2025
Overview
At Lustana, we deal in intimate, adult and personal-use products, including but not limited to:
- Men’s sexual wellness & performance products
- Sex timing booster products
- Penis enhancement products
- Female sex toys and intimate wellness items
Due to the sensitive and personal nature of these products, we follow a strict No Return & No Refund Policy.
By placing an order on our website, you agree to the terms mentioned below.
No Returns & No Refunds (Strict Policy)
🚫 We do not accept returns or refunds under any circumstances, including but not limited to:
- Change of mind after placing the order
- Product not meeting personal expectations
- Order cancellation after confirmation
- Delay in delivery
- Wrong address provided by the customer
- Refusal to accept delivery
- Non-availability of the customer at the time of delivery
- Any personal, medical, or usage-related dissatisfaction
Once an order is placed, it cannot be cancelled, and no refund will be issued, regardless of the situation.
Exchange Policy (Only for Damaged or Defective Products)
We only offer replacement/exchange, not refunds, only if:
- The product is physically damaged,
- The product is broken, or
- There is a manufacturing defect,
Exchange Conditions:
- You must inform us within 24 hours of delivery
- You must provide clear unboxing video and images
- Product must be unused and in original packaging
If approved, we will replace the product, not refund it.
❌ No exchange will be provided if:
- Product has been used
- Seal is broken (for hygiene & safety reasons)
- Damage is caused after delivery
- Claim is made without unboxing proof
No Shipping Returns
- We do not accept shipping returns
- Customers are not allowed to send products back
- Reverse pickup is not available
- Shipping charges are non-refundable
Order Cancellation Policy
- Orders cannot be cancelled once placed
- If an order is cancelled or rejected by the customer, no refund will be issued
- If delivery fails due to customer unavailability or incorrect details, no refund will be processed
Hygiene & Safety Disclaimer
All products sold on our website are intimate and personal-use items.
For hygiene, safety, and legal reasons, we do not accept returns or refunds once the product is delivered.
Legal Compliance
By placing an order, the customer confirms that:
- They are 18 years or older
- They have read, understood, and accepted this policy
- They agree that no refund will be claimed in future
This policy is binding and applies to all orders without exception.
Need Help?
For damaged or defective product exchange requests only, contact us:
📧 Email: contact@lustana.store